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Please read before asking for help


#1

Hi and welcome to the Lutris forums! Please read before asking for support:

Providing info

We cannot help you if you don’t provide logs or your system info. Things like distro version, desktop environment, window manager, and graphics card/driver help us narrow down the issue you’re having. Use neofetch to gather this information.

We can’t guess your problems from vague descriptions and/or screenshots alone. Adding a screenshot is fine, and sometimes helps to diagnose the problem, but that is usually only if we have seen the problem before.

When you’re done gathering the information upload it to https://paste.ubuntu.com and post your link along with your issue to our Discord server or the Lutris forums.

Lutris debugging output

To get output of a game installation start Lutris through the terminal with lutris -d. The terminal will contain information about the installation.

Graphics information

To provide information about your hardware and drivers execute glxinfo | grep OpenGL. (mesa-utils on Ubuntu or mesa-demos on Arch is needed), and also nvidia-smi if you have Nvidia graphics.
Additionally, if the game uses DXVK, also provide output of vulkaninfo (vulkan-tools is needed). If you don’t know if the game uses DXVK, provide the output anyway.

Debugging output for a game

For Wine and Wine Steam you need to enable log output manually:

  • Click the Configure button on the right sidebar > Runner options > Output debugging info > Enabled.

Run the game you’re having trouble with to regenerate the log to update the level of debugging information.

Logs can be found by clicking the logs button on the right sidebar:


Fortnite & Anti-cheat

Once upon a time this game worked through Wine, however, that is not the case anymore. Their anti-cheat prevents it.

This is true for most games that use some form of anti-cheat. Most commonly BattlEye and EasyAntiCheat. There’s nothing Lutris devs or mods can do about this.

Wiki

For more help have a look at our wiki pages: https://github.com/lutris/lutris/wiki


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