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Please read before asking for help


#1

Hi and welcome to the Lutris forums! Please read before asking for support:

What we need to help you (TLDR):

  1. The file created by running lutris --submit-issue in a terminal.
  2. Output of lutris -d. Kill Lutris and run lutris -d through a terminal. Reproduce your problem and share the output.
  3. Debug log of your game. Output log can be found by clicking the log button on the right sidebar.
  4. Optionally, a screenshot of the issue.

Send your logs via https://paste.ubuntu.com or a similar service.

Providing info

We cannot help you if you don’t provide logs or your system information. Things like distro version, desktop environment, window manager, and graphics card/driver help us narrow down the issue you’re having. To gather this information open up a terminal and run lutris --submit-issue.

We can’t guess your problems from vague descriptions and/or screenshots alone. Adding a screenshot is fine, and sometimes helps to diagnose the problem, but that is usually only if we have seen the problem before.

When you’re done gathering the information upload it to https://paste.ubuntu.com and post your link along with your issue to our Discord server or the Lutris forums.

Lutris debugging output

If, for some reason, one of our installers fails to install properly you can acquire more information by using the debugging flag -d. Make sure Lutris isn’t running and simply open a terminal with lutris -d. Share your log with us by using https://paste.ubuntu.com or any other similar service.

Obtaining log output for games

Run your game until you encounter your issue. This generates a log which helps us narrow down your issue.

Logs can be found by clicking the log button on the right sidebar:


Note: You must enable output manually for Wine and WineSteam games before launching them. Otherwise they’ll be filled with little to no information.

Fortnite & Anti-cheat

Once upon a time this game worked through Wine, however, that is not the case anymore. Their anti-cheat prevents it.

This is true for most games that use some form of anti-cheat. Most commonly BattlEye and EasyAntiCheat. There’s nothing Lutris devs or mods can do about this.

Wiki

For more help have a look at our wiki pages: https://github.com/lutris/lutris/wiki

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closed #3