Uplay not installing

aza-industries · September 13, 2019, 2:26am

Ok, so a pretty simple problem I should think
Uplay isn’t installing correctly.

It’s wine related (I think) which I thought lutris took care of (mostly).

In the GUI I can reach the end of the installation process with an error:

Which I presume is caused by the wineboot error in this output during the install process causing uplayinstaller to never run.

2019-09-13 12:09:54,159: Getting runner information for wine(version: lutris-fshack-4.12.1)
2019-09-13 12:10:11,136: Overwrite existing path /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1-x86_64/share
2019-09-13 12:10:11,147: Overwrite existing path /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1-x86_64/lib
2019-09-13 12:10:11,446: Overwrite existing path /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1-x86_64/lib64
2019-09-13 12:10:11,734: Overwrite existing path /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1-x86_64/bin
2019-09-13 12:10:11,828: Downloading file 1 of 2
2019-09-13 12:10:11,831: Downloading file 2 of 2
2019-09-13 12:10:48,895: Creating a win64 prefix in /home/aaron/Games/uplay
2019-09-13 12:10:48,896: No wineboot executable found in /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine, your wine installation is most likely broken
2019-09-13 12:10:51,650: Creating a win64 prefix in /home/aaron/Games/uplay
2019-09-13 12:10:51,650: No wineboot executable found in /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine, your wine installation is most likely broken
Running /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine /home/aaron/.cache/lutris/installer/uplay/dxsetup/DXSETUP.exe /silent
Failed to execute process. Check that the file exists
2019-09-13 12:10:52,664: Creating a win64 prefix in /home/aaron/Games/uplay
2019-09-13 12:10:52,664: No wineboot executable found in /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine, your wine installation is most likely broken
2019-09-13 12:10:52,674: The game doesn't have an executabe
Running /home/aaron/.local/share/lutris/runtime/winetricks/winetricks --unattended arial win7 d3dcompiler_43
------------------------------------------------------
WINE is /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine, which is neither on the path nor an executable file
------------------------------------------------------
Waiting on children
Exit with returncode 1
2019-09-13 12:10:53,681: Creating a win64 prefix in /home/aaron/Games/uplay
2019-09-13 12:10:53,681: No wineboot executable found in /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine, your wine installation is most likely broken
Running /home/aaron/.local/share/lutris/runners/wine/lutris-fshack-4.12.1/bin/wine /home/aaron/.cache/lutris/installer/uplay/uplay/UplayInstaller.exe /S
Failed to execute process. Check that the file exists
2019-09-13 12:10:54,759: No executable found at specified location /home/aaron/Games/uplay/drive_c/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/Uplay.exe

Here’s some info on my system.
Processor : AMD Ryzen 7 3700X 8-Core Processor
Operating System : Arch Linux
Kernel : Linux 5.3.0-rc8-gdcb8cfbd8fe9 (x86_64)

OpenGL Renderer : AMD NAVI10 (DRM 3.33.0, 5.3.0-rc8-gdcb8cfbd8fe9, LLVM 10.0.0)
Version (Core) : 4.5 (Core Profile) Mesa 19.3.0-devel (git-f83f9d7daa)
Version (ES) : OpenGL ES 3.2 Mesa 19.3.0-devel (git-f83f9d7daa)
drm-card0 : Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 [Radeon RX 5700 / 5700 XT]

wine-4.15 (Staging)
Also tried wine non staging.

Any help would be greatly appreciated.

Tanglewood642 · September 13, 2019, 11:35am

i have this problem … if i download the uplay .exe from their site and i installed thru lutris i get only a white square. i resolved by installing the division lutris and changing the runner whit uplay.exe.

aza-industries · September 14, 2019, 12:37am

So I just ended up installing uplay without lutris,
For your problem with uplay showing a white box install wine corefonts.

winetricks corefonts

and then uplay will launch properly.

cookiepirate · November 29, 2019, 11:17am

I have the same problem, but I can neither find a package called “wine corefonts” nor “winetricks corefonts” in community repository of manjaro or AUR to fix the problem. Which are the names of packages you did install?

Asinine17 · December 29, 2019, 11:43pm

Sorry to revive a necro thread, but I came for the same problem. I thought aza-industries had fixed it, so I wrote down what I did – since I always mess simple things up. I’m using Manjaro, so use your appropriate package manager commands.

I cannot install Uplay via Lutris. I get the same “…/Uplay.exe can’t be found” issue.
I installed winetricks (sudo pacman -S winetricks).
I tried installing Uplay again and got the aformentioned white screen.
I googled and found this website (this time I searched for corefronts; searching for winetricks hadn’t helped earlier).
Tried running UplayInstaller.exe from command prompt with

winetricks ~/Downloads/UplayInstaller.exe

Realised after about 15 minutes of failure, googling, and bad attempts to use more commands that I searched and installed “corefRonts”.
Ran

sudo winetricks corefonts

Attempted to run again by right-clicking the icon from Thunar (file manager) and still got the “You are using a 64-bit WINEPREFIX. Note that many verbs only install 32-bit versions of packages. If you encounter problems, please retest in a clean 32-bit WINEPREFIX before reporting a bug.”
Got frustrated and almost started throwing things, but as I have lots of windows open on both screens, I started closing things down to mellow out. And realised Winetricks had one open that was asking what wineprefix I wanted to choose.
I chose “install a program”, and was presented with a list of options… which included Uplay down near the bottom.
Got the same WINEPREFIX error, clicked OK, installed Uplay.
Got the original “Uplay.exe can’t be found” error, but a window opened.
The window is just the white box. The “offending” file is upc.exe. Used killall to shut down a whole lotta instances of it.
Went to my ~/.wine/drive_c/Program Files (x86)/Ubisoft folder, noted the following files of interest:

UbisoftGameLauncher.exe
UbisoftGameLauncher64.exe
upc.exe
Uplay.exe

I’m done, I have no idea what else to do. Nothing actually runs, as I get the white screen with Wine, and the WINEPREFIX error without.