Ubisoft connect doesn't start after update

Support
1

Ubisoft connect worked fine for me until yesterday, when it updated itself. Updates weren’t a problem so far, but now it’s saying “Ubisoft connect has detected an unsolvable error and needs to be restarted”. But a restart doesn’t help at all.
Any idea how to solve this?

Many thanks in advance!

2

I had the same issue on CachyOS today and found the following solution:

Install ProtonUp-Qt 
Install GE-Proton10-10 via ProtonUp-Qt (for Lutris!)
Start Lutris → right click on Ubisoft Connect → Configuration → Starting Options → Wine Version → GE-Proton10-10 → Save
Start Ubisoft Connect

That worked for me.

3

Thanks for the hint, much appreciated!
Should have mentioned, I’m running Suse Tumbleweed.
Following the suggested procedure didn’t help at first try, so I uninstalled Lutris and reinstalled it via Flatpak. Changed the Wine-Version for Ubisoft connect to GE-Proton10-10 and now it shows up without error, but now I can’t login to my Ubisoft-account anymore:
“An error occurred while trying to send your request. Please try again later.”
One question: what do you mean by “(for Lutris!)”? Is there a specific version of GE-Proton10-10?

Best regards!

4

When you install Protonup QT, and install Proton, you can select for lutis… hope this helps, loggin in issue i did not happen here, so i don’t know hoe to fix it. Maybe reboot after installing Proton?

5

Thanks for the help!
Finally I have un- and reinstalled Ubisoft connect, which required the complete path of the former installation to be deleted.
Et voila, I can login to my account again - and download the 50 GB of Anno 1800 again :wink:
Btw. seems to me the initial problem was caused by Ubisoft connect itself - one day after the update that initiated it, there was an other one …

Best regards

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