Support Pls, Hearthstone wont start

Support
1

Hello everyone .It’s frustrating.
hearthstone works only the first time i install it. whenever i close it
after i run battle.net, i press the button play, to open hearthstone, and nothing happen.

to play it, i need to remove it and install it again. then it works one time and after i close it again… cant start it …and so on. so to play i need to remove it and install it to play just one time… till i close it

i have already installed all dependencies… vulcan ecc…
i red the FAQ, the common problems and already followed all steps.

sorry for my english. it’s not my first language as you can notice lol

i tried to open lutris in the terminal. and here’s the output. thank you in advance.

Blockquote
user@nautilus:~$ lutris
2021-04-03 00:00:56,685: Initializing lutris
2021-04-03 00:00:56,935: Downloading DXVK releases to /home/user/.local/share/lutris/runtime/dxvk/dxvk_versions.json
2021-04-03 00:00:56,937: Runtime updated. Initialization complete.
2021-04-03 00:00:56,938: Lutris 0.5.8.3
2021-04-03 00:00:56,939: Running AMD Mesa driver 21.0.1 on AMD OLAND (DRM 2.50.0, 5.8.0-48-generic, LLVM 11.0.1) (0x6611)
2021-04-03 00:00:56,939: GPU: 1002:6611 1B0A:90DF (radeon drivers)
Running gamemoderun /home/user/.local/share/lutris/runners/wine/lutris-6.4-x86_64/bin/wine /home/user/Games/hearthstone/drive_c/Program Files (x86)/Battle.net/Battle.net.exe
Initial process has started with pid 20140
Start monitoring process.
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
esync: up and running.
wine: RLIMIT_NICE is <= 20, unable to use setpriority safely
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
[0403/000106.984:ERROR:network_change_notifier_win.cc(142)] WSALookupServiceBegin failed with: 0
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
info: Game: Battle.net.exe
info: DXVK: v1.8.1
info: Built-in extension providers:
info: Win32 WSI
info: OpenVR
info: OpenXR
info: OpenVR: could not open registry key, status 2
warn: OpenVR: Failed to locate module
info: Enabled instance extensions:
info: VK_KHR_get_surface_capabilities2
info: VK_KHR_surface
info: VK_KHR_win32_surface
warn: Skipping Vulkan 1.0 adapter: llvmpipe (LLVM 11.0.1, 256 bits)
warn: DXVK: No adapters found. Please check your device filter settings and Vulkan setup.
[0403/000107.817:ERROR:dxva_video_decode_accelerator_win.cc(1397)] DXVAVDA fatal error: could not LoadLibrary: msmpeg2vdec.dll: Module not found. (0x7E)
[0403/000107.819:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: could not LoadLibrary: msvproc.dll: Module not found. (0x7E)
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
[0403/000109.023:ERROR:network_change_notifier_win.cc(142)] WSALookupServiceBegin failed with: 0
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
wine: Unhandled page fault on read access to 00000000 at address 106BC867 (thread 0370), starting debugger…
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
ERROR: ld.so: object ‘/usr/$LIB/libgamemodeauto.so.0’ from LD_PRELOAD cannot be preloaded (cannot open shared object file): ignored.
Initial process has exited (return code: 0)
Monitored process exited.
All monitored processes have exited.
Exit with returncode 0
2021-04-03 00:01:39,492: Game still running (state: running)
2021-04-03 00:01:39,492: Stopping Hearthstone (wine)

2

Hi,
Lately as I was installing Hearthstone on a linux pc, I also came across this error segment :

warn: Skipping Vulkan 1.0 adapter: llvmpipe (LLVM 11.0.1, 256 bits)
warn: DXVK: No adapters found. Please check your device filter settings and Vulkan setup.
[0403/000107.817:ERROR:dxva_video_decode_accelerator_win.cc(1397)] DXVAVDA fatal error: could not LoadLibrary: msmpeg2vdec.dll: Module not found. (0x7E)
[0403/000107.819:ERROR:dxva_video_decode_accelerator_win.cc(1405)] DXVAVDA fatal error: could not LoadLibrary: msvproc.dll: Module not found. (0x7E)

Maybe whole text was identical to yours, I don’t remember because some time has passed. Just like you, I found no solution in the forums. But in the end, after some tinkering I found a work around. A sloppy but a work around none the less.
I found out that after installing all the required lutris dependencies, as it instructs, I installed hearthstone, but contrary to the instructions, I did not close the Battle.net client as instructed. I logged in and continued the installation through the battle.net client. After the installation I exited Battlenet and Lutris. Lutris may show that the game is not installed but actually it is installed in your home directory in Lutris if I remeber correctly in a windows file system simulation of the C: drive. There you should trace the path to hearthstone.exe. After that you can run hearthstone through the terminal by typing the command:
wine (your path to Hearthstone.exe, it is something like ~/Lutris/Hearthstone/C:/…)
This worked for me. Maybe it will work for you.
I wish this will come handy to you.