[Solved] I can't login lutris app

Support
1

Hi
I’m install Linux Ubuntu 18.4.1 Lutris app. But i can’t login app my user name and password. Although user name and password Login failed message lutris app. Pls help me!

2

Make sure Lutris is closed, open a terminal, run lutris -d, and try logging in. Post the output.

3 
ERROR    2018-09-26 08:57:54,963 [dxvk]:<urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:841)>
ERROR    2018-09-26 08:57:55,365 [http]:Unable to connect to server (https://lutris.net/api/runtime): <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:841)>
DEBUG    2018-09-26 08:57:55,369 [api]:Fetching game library
4

I have the same problem. Any idea how can I fix it?

ERROR    2018-09-26 14:20:38,140 [system]:Couldn't find a terminal emulator.
ERROR    2018-09-26 14:20:38,517 [dxvk]:<urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:833)>
WARNING  2018-09-26 14:20:38,649 [winesteam]:wine is not installed
ERROR    2018-09-26 14:20:38,805 [http]:Unable to connect to server (https://lutris.net/api/runtime): <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:833)>
DEBUG    2018-09-26 14:20:38,806 [api]:Fetching game library

I also can’t visit lutris wiki, because of ‘Insecure Connection’ error, lutris.net/api/runtime loads without problems.

Your connection is not secure

The owner of wiki.lutris.net has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

5

There’s a problem with the new Cloudflare configuration and the certificates that have been setup. I am not able to reproduce this issue and would need more information to be able to investigate.

For anyone with this issue can you give me:

  • your linux distribution
  • the version of libssl installed on your system
  • your geographical location (country or region is enough)
  • the ip address you get when pinging lutris.net
6

linux distribution: Ubuntu 18.04 LTS
openSSL version: OpenSSL 1.1.0g 2 Nov 2017
location: Turkey
current dynamic output ip: 217.131.156.113
lutris -d result on login:
2018-10-14 13:07:18,991 [api]:Unable to connect to server (https://lutris.net/api/accounts/token): <urlopen error [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:841)>

i hope i could help and you get over this issue.

7

hello. i have the same issue.

i use kde neon 5.15, based on ubuntu 18.04 lts -> https://ghostbin.com/paste/ugmj3

libssl1.0.0, libssl1.1 and libssl-dev already installed on system

my present location is istanbul, turkey.

my ping results -> https://ghostbin.com/paste/excpb

8

@egetun have you tried this? https://lutris.net/faq#ssl-issue

1 Like
9

it’s working now, thank you :slight_smile: