[HELP] Battle.net won't work unless I delete drive_c/programdata/battlenet

Veehementia · August 25, 2018, 4:14pm

@Dox So, I uninstalled the All-In-One (I managed to make it work, but it let me install only one game; all other games it would continue to spin around without ever prompting me to install), and installed the version of the game I wanted to install (HotS). It seems to work for now, I’m downloading the game as we speak.

OT: are there additional dependencies for your SCII installer, Dox? It keeps giving me the “Couldn’t find battlenet.exe” problem despite having all dependencies installed as indicated by the GitHub page you linked. Which is kinda strange. Also, how to set the proverbial PBA_DISABLE:1? Where do I need to put this line? Thanks and sorry for the OT.

Dox · August 25, 2018, 7:49pm

I never liked the All in One - I made it because I could…but having nvidia it wasn’t good for me. I might remove it at some point, and pointing back to the individual installers.

And OT: no, no extra dependencies.

Sich · August 25, 2018, 8:54pm

Yeah I have issue with battlenet to.

I have reinstalled my system with manjaro (because I test a lot of distro).
Batlenet install is ok, but when I try to install SC2 from battlenet I have the new windows and then I wait, wait and wait but nothing new happen (just that little icon turning in te corner).

I have try enabling or not dxvk but that don’t change anything.

Is there a way to install the game outside battlenet and then “link” the launcher with the installed game ?
Maybe this will help.

tyrannishawk · August 26, 2018, 8:23am

I had the same issue, but what worked for me was switching my wine configuration from “Windows 10” to “Windows 2008 R2”. The install button was then no longer greyed out and I was able to install (World of Warcraft in my case).

Dox · August 26, 2018, 8:39am

Interesting that it worked when you changed windows version. Could be coincidence, or it could be a different codepath.

Can someone else that has issues confirm?

LordTroan · August 27, 2018, 5:54am

Switching the config to 2008 doesn’t work for me. I’m getting the agent being asleep issue in the All-in-One and individual installers.

fcmircea · August 27, 2018, 7:26am

Hello,

I’ve used the installer and I got the blizzard app running.

However, I can’t get past the “agent went to sleep” error, even with deleting the folders in ProgramData.

Any suggestion how should I enable some kind of debug window or a log where I could look what actually happens?

Basically, the Blizzard app is stuck in a loop, with the “agent went to sleep” and then displaying the “something has crashed error”:

Start it and get the error.
Close it and delete the two folders in ProgramData: “Battle.net” and “Blizzard”
Restart and get the same error.

I can’t make it install any games.

I basically have the same issue reported above here.

Specs: Ubuntu 18.04
Wine staging / esync 3.14 (as indicated by Lutris)
Windows 7 set up in wine configuration
Installed the ms fonts
PBA Disable = 1 in config
I’ve installed on an nvme drive, with around 40GB for home and dual boot with windows 10.

Dox · August 27, 2018, 8:29am

lutris -d in terminal will show debug output.

something has crashed is an error I have never seen. So check the logs, look for errors. (Ignore winemenubuilder error)

agent went to sleep is fixable, until it breaks again, with deleting the ProgramData/Battle.net folder. (So not the Blizzard folder)

LordTroan · August 28, 2018, 2:06am

Looking through logs, looks like it was having trouble loading Vulkan. Discovered I had inadvertently uninstalled my i686 packages when updating mesa.

fcmircea · August 28, 2018, 6:05am

I suspect something similar, it cries out it can’t find some vulakn library. Could you please detail the re-installation steps?

Thank you.

Dox · August 28, 2018, 8:23am

Its distro specific, so you should check your distro’s Wiki (most have them, but people don’t always look there, they just google).

For Ubuntu / Arch we have it here: https://github.com/lutris/lutris/wiki/How-to:-DXVK

fcmircea · August 28, 2018, 9:19am

Goddamnit, it think it’s this:

“*Nvidia driver 396.45 is missing a Vulkan extension and because of this using anything lower than 0.63 for DXVK will not work.”

I’ll give it a go when I get back home.

Dox · August 28, 2018, 9:54am

You really want 396.54 anyways, think it has 10 to 20% more fps in WoW.

fcmircea · August 28, 2018, 8:14pm

So, it didn’t work.

I’ve set up dxvk 0.70 set up in lutris, wine staging-3.14-x86_64

installed the msfonts, set up wine as windows 10

PBA_DISABLE either 0 or 1

Lutris just says “Playing Hearthstone” but I don’t have anything on screen, just the ubuntu interface.

System info says "GeFroge GTX 1080 Ti/PCIe/SSE2 and I’ve also got the taskbar utility showing the GPU stats, so the latest nvidia driver must be loaded

nvidia-smi output

nvidia-smi

Tue Aug 28 23:27:03 2018       
+-----------------------------------------------------------------------------+
| NVIDIA-SMI 396.54                 Driver Version: 396.54                    |
|-------------------------------+----------------------+----------------------+
| GPU  Name        Persistence-M| Bus-Id        Disp.A | Volatile Uncorr. ECC |
| Fan  Temp  Perf  Pwr:Usage/Cap|         Memory-Usage | GPU-Util  Compute M. |
|===============================+======================+======================|
|   0  GeForce GTX 108...  Off  | 00000000:01:00.0  On |                  N/A |
| 27%   57C    P2    55W / 280W |   1143MiB / 11172MiB |      0%      Default |
+-------------------------------+----------------------+----------------------+
                                                                               
+-----------------------------------------------------------------------------+
| Processes:                                                       GPU Memory |
|  GPU       PID   Type   Process name                             Usage      |
|=============================================================================|
|    0      1382      G   /usr/lib/xorg/Xorg                            57MiB |
|    0      1432      G   /usr/bin/gnome-shell                          50MiB |
|    0      1760      G   /usr/lib/xorg/Xorg                           404MiB |
|    0      1904      G   /usr/bin/gnome-shell                         198MiB |
|    0      6185      G   /usr/lib/firefox/firefox                     430MiB |
+-----------------------------------------------------------------------------+

Lutris -d output:

INFO     2018-08-28 23:11:26,605 [dxvk]:Replacing /home/fcmircea/Games/hearthstone/drive_c/windows/system32/dxgi with DXVK version
INFO     2018-08-28 23:11:26,606 [dxvk]:Replacing /home/fcmircea/Games/hearthstone/drive_c/windows/system32/d3d11 with DXVK version
INFO     2018-08-28 23:11:26,607 [dxvk]:Replacing /home/fcmircea/Games/hearthstone/drive_c/windows/syswow64/dxgi with DXVK version
INFO     2018-08-28 23:11:26,608 [dxvk]:Replacing /home/fcmircea/Games/hearthstone/drive_c/windows/syswow64/d3d11 with DXVK version
DEBUG    2018-08-28 23:11:26,647 [game]:Launching Hearthstone: {'env': {'DXVK_HUD': 'devinfo,fps,frametimes', 'PBA_DISABLE': '1', '__GL_SHADER_DISK_CACHE': '1', '__GL_SHADER_DISK_CACHE_PATH': '/home/fcmircea/Games/hearthstone', '__GL_THREADED_OPTIMIZATIONS': '1', '__PBA_CB_HEAP': '128', '__PBA_GEO_HEAP': '512', 'mesa_glthread': 'true', 'DRI_PRIME': '0', 'STEAM_RUNTIME': '/home/fcmircea/.local/share/lutris/runtime/steam', 'LD_LIBRARY_PATH': '/usr/lib:/usr/lib32:/home/fcmircea/.local/share/lutris/runtime/lib32:/home/fcmircea/.local/share/lutris/runtime/steam/i386/lib/i386-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/i386/lib:/home/fcmircea/.local/share/lutris/runtime/steam/i386/usr/lib/i386-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/i386/usr/lib:/home/fcmircea/.local/share/lutris/runtime/lib64:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/lib/x86_64-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/lib:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/usr/lib/x86_64-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/usr/lib:$LD_LIBRARY_PATH', 'WINEDEBUG': '-all', 'WINEARCH': 'win64', 'WINE': '/home/fcmircea/.local/share/lutris/runners/wine/staging-3.14-x86_64/bin/wine', 'WINEPREFIX': '/home/fcmircea/Games/hearthstone', 'WINEDLLOVERRIDES': 'd3d11,dxgi=n'}, 'command': ['/home/fcmircea/.local/share/lutris/runners/wine/staging-3.14-x86_64/bin/wine', '/home/fcmircea/Games/hearthstone/drive_c/Program Files (x86)/Battle.net/Battle.net Launcher.exe']}
DEBUG    2018-08-28 23:11:26,648 [thread]:Command env: SDL_VIDEO_FULLSCREEN_DISPLAY="off" DXVK_HUD="devinfo,fps,frametimes" PBA_DISABLE="1" __GL_SHADER_DISK_CACHE="1" __GL_SHADER_DISK_CACHE_PATH="/home/fcmircea/Games/hearthstone" __GL_THREADED_OPTIMIZATIONS="1" __PBA_CB_HEAP="128" __PBA_GEO_HEAP="512" mesa_glthread="true" DRI_PRIME="0" STEAM_RUNTIME="/home/fcmircea/.local/share/lutris/runtime/steam" LD_LIBRARY_PATH="/usr/lib:/usr/lib32:/home/fcmircea/.local/share/lutris/runtime/lib32:/home/fcmircea/.local/share/lutris/runtime/steam/i386/lib/i386-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/i386/lib:/home/fcmircea/.local/share/lutris/runtime/steam/i386/usr/lib/i386-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/i386/usr/lib:/home/fcmircea/.local/share/lutris/runtime/lib64:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/lib/x86_64-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/lib:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/usr/lib/x86_64-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/usr/lib:$LD_LIBRARY_PATH" WINEDEBUG="-all" WINEARCH="win64" WINE="/home/fcmircea/.local/share/lutris/runners/wine/staging-3.14-x86_64/bin/wine" WINEPREFIX="/home/fcmircea/Games/hearthstone" WINEDLLOVERRIDES="d3d11,dxgi=n" 
DEBUG    2018-08-28 23:11:26,648 [thread]:Running command: "/home/fcmircea/.local/share/lutris/runners/wine/staging-3.14-x86_64/bin/wine" "/home/fcmircea/Games/hearthstone/drive_c/Program Files (x86)/Battle.net/Battle.net Launcher.exe"
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable SDL_VIDEO_FULLSCREEN_DISPLAY to off
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable DXVK_HUD to devinfo,fps,frametimes
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable PBA_DISABLE to 1
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable __GL_SHADER_DISK_CACHE to 1
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable __GL_SHADER_DISK_CACHE_PATH to /home/fcmircea/Games/hearthstone
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable __GL_THREADED_OPTIMIZATIONS to 1
DEBUG    2018-08-28 23:11:26,648 [thread]:Storing environment variable __PBA_CB_HEAP to 128
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable __PBA_GEO_HEAP to 512
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable mesa_glthread to true
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable DRI_PRIME to 0
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable STEAM_RUNTIME to /home/fcmircea/.local/share/lutris/runtime/steam
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable LD_LIBRARY_PATH to /usr/lib:/usr/lib32:/home/fcmircea/.local/share/lutris/runtime/lib32:/home/fcmircea/.local/share/lutris/runtime/steam/i386/lib/i386-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/i386/lib:/home/fcmircea/.local/share/lutris/runtime/steam/i386/usr/lib/i386-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/i386/usr/lib:/home/fcmircea/.local/share/lutris/runtime/lib64:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/lib/x86_64-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/lib:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/usr/lib/x86_64-linux-gnu:/home/fcmircea/.local/share/lutris/runtime/steam/amd64/usr/lib:$LD_LIBRARY_PATH
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable WINEDEBUG to -all
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable WINEARCH to win64
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable WINE to /home/fcmircea/.local/share/lutris/runners/wine/staging-3.14-x86_64/bin/wine
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable WINEPREFIX to /home/fcmircea/Games/hearthstone
DEBUG    2018-08-28 23:11:26,649 [thread]:Storing environment variable WINEDLLOVERRIDES to d3d11,dxgi=n
DEBUG    2018-08-28 23:11:28,727 [thread]:Start process monitoring
DEBUG    2018-08-28 23:11:28,728 [thread]:Processes monitored: Battle.net Laun (7206:Z)
DEBUG    2018-08-28 23:11:28,728 [thread]:Processes external: Battle.net.exe (6970:S), wineconsole (6989:S), wineserver (6933:S), Agent.exe (6987:S)
DEBUG    2018-08-28 23:11:28,728 [thread]:Waiting for processes to exit
DEBUG    2018-08-28 23:11:28,728 [thread]:Thread is no longer running
DEBUG    2018-08-28 23:11:28,728 [thread]:Restoring environment
DEBUG    2018-08-28 23:11:30,649 [game]:Game thread stopped
DEBUG    2018-08-28 23:11:30,650 [game]:Game thread still running, stopping it (state: running)
DEBUG    2018-08-28 23:11:30,651 [game]:Hearthstone stopped at Ma, 28 aug 2018 23:11:30
DEBUG    2018-08-28 23:11:30,723 [wine]:Killing all wine processes: ['/home/fcmircea/.local/share/lutris/runners/wine/staging-3.14-x86_64/bin/wineserver', '-k']
DEBUG    2018-08-28 23:11:30,724 [wine]:	Wine prefix: /home/fcmircea/Games/hearthstone
DEBUG    2018-08-28 23:11:30,724 [wine]:	Wine arch: win64
DEBUG    2018-08-28 23:11:30,724 [wine]:	Initial pids: {'6965', '6970', '6952', '6942', '6939', '6957', '6989', '6933', '6987'}
DEBUG    2018-08-28 23:11:30,777 [wine]:Waiting for wine processes to terminate
DEBUG    2018-08-28 23:11:30,778 [thread]:Restoring environment
DEBUG    2018-08-28 23:11:30,778 [thread]:Killing all remaining processes

fcmircea · August 31, 2018, 10:38pm

Anyone?

Lutris -d has these line among others in output:

DEBUG    2018-09-01 01:33:46,024 [thread]:Storing environment variable WINEDLLOVERRIDES to d3d11,dxgi=n
wine: cannot find L"C:\\windows\\system32\\winemenubuilder.exe"

ALSA lib conf.c:3357:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so

Dox · September 1, 2018, 10:01am

There is no game output there, just Lutris, enable debugging for the game in configure. Look at logs again.

fcmircea · September 4, 2018, 6:22pm

0064:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0064, blocked by 002a, retrying (60 sec)
0059:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0059, blocked by 002a, retrying (60 sec)

I’ve run “lutris -d” from terminal and then set “Output debuginng info” to “Enable”.

Running the Battle.net app gets stuck at this point, with the message above.

fcmircea · September 4, 2018, 6:35pm

000b:err:wineboot:ProcessRunKeys Error running cmd L"C:\\windows\\system32\\winemenubuilder.exe -a -r" (2)
002b:err:winediag:load_gssapi_krb5 Failed to load libgssapi_krb5, Kerberos SSP support will not be available.
002b:err:module:load_builtin_dll failed to load .so lib for builtin L"winepulse.drv": libdbus-1.so.3: cannot open shared object file: No such file or directory
0039:err:ntdll:NtQueryInformationToken Unhandled Token Information class 24!
003b:err:winediag:load_gssapi_krb5 Failed to load libgssapi_krb5, Kerberos SSP support will not be available.
003b:err:ntdll:NtQueryInformationToken Unhandled Token Information class 24!
DEBUG    2018-09-04 21:31:26,329 [thread]:Start process monitoring
DEBUG    2018-09-04 21:31:26,329 [thread]:Processes monitored: Battle.net Laun (13791:Z), Battle.net.exe (13828:D)
DEBUG    2018-09-04 21:31:26,330 [thread]:Processes excluded: Agent.exe (13845:S), wineconsole (13847:S), wineserver (13794:S)
DEBUG    2018-09-04 21:31:28,392 [thread]:Processes monitored: Battle.net Laun (13791:Z), Battle.net.exe (13828:S)
007c:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 007c, blocked by 002b, retrying (60 sec)
0071:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0071, blocked by 002b, retrying (60 sec)
006b:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 006b, blocked by 002b, retrying (60 sec)
DEBUG    2018-09-04 21:31:38,347 [thread]:Processes excluded: Agent.exe (13845:R), wineconsole (13847:S), wineserver (13794:R)
DEBUG    2018-09-04 21:31:40,399 [thread]:Processes excluded: Agent.exe (13845:S), wineconsole (13847:S), wineserver (13794:S)
DEBUG    2018-09-04 21:32:18,393 [thread]:Processes excluded: Agent.exe (13845:R), wineconsole (13847:S), wineserver (13794:R)
DEBUG    2018-09-04 21:32:20,359 [thread]:Processes excluded: Agent.exe (13845:S), wineconsole (13847:S), wineserver (13794:S)
DEBUG    2018-09-04 21:32:22,407 [thread]:Processes excluded: Agent.exe (13845:R), wineconsole (13847:S), wineserver (13794:S)
DEBUG    2018-09-04 21:32:24,368 [thread]:Processes excluded: Agent.exe (13845:S), wineconsole (13847:S), wineserver (13794:S)
0073:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0073, blocked by 002b, retrying (60 sec)
007c:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 007c, blocked by 002b, retrying (60 sec)
0071:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0071, blocked by 002b, retrying (60 sec)
006b:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 006b, blocked by 002b, retrying (60 sec)
0073:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0073, blocked by 002b, retrying (60 sec)
007c:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 007c, blocked by 002b, retrying (60 sec)
0071:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 0071, blocked by 002b, retrying (60 sec)
006b:err:ntdll:RtlpWaitForCriticalSection section 0x7bd201a0 "/home/ubuntu/buildbot/runners/wine/wine-src/dlls/ntdll/loader.c: loader_section" wait timed out in thread 006b, blocked by 002b, retrying (60 sec)

More info from DEBUG. That Kerberos library is at the latest version. Other than that, no other :err: output.

Dox · September 4, 2018, 8:22pm

002b:err:module:load_builtin_dll failed to load .so lib for builtin L"winepulse.drv": libdbus-1.so.3: cannot open shared object file: No such file or directory

Mountain_Man · September 5, 2018, 3:44pm

Hello… I’m having a similar problem. If I start Battle.net without DXVK enabled then everything works as expected. If I enable DXVK then I get the “Agent is asleep” error.

Also, the infamous PBA_DISABLE=1 command… where is this supposed to go? The instructions on the Lutris installer page for Diablo III are absurdly vague.