Having issues with installing EA App and Ubisoft Connect not launching

Kouwabunga · August 13, 2024, 4:34pm

Hello peeps, am completely new to Linux, as well as Lutris and gaming on Linux in general…

I recently installed a gaming subversion of Ubuntu, called Drauger OS. Works fine all in all, except when it comes to installing EA App and launching Ubisoft Connect!

Ubisoft Connect had a successful installation, but when I double click on it to launch the app, it just does nothing, it doesn’t launch at all, no error messages whatsoever, just nothing at all…

As for the EA App, the installation process launches well, but at some point during the installation, it stops and does nothing else but simply stay in place! The installation process gives no error messages or that it’s trying to abort, it’s simply frozen at that stage… waited for hours and hours and still won’t go any further!

I did an update of the latest FreeType fonts version, as well as undergone the steps described here: Return code 256 EGS, BNet, EA App
Still nothing, it just freezes in place at the FreeType installation step! Also updated my OS today with the latest updates, all in all, it runs as smooth as skates on ice!

Also underwent the Lutris report issue log recorder step, but the up-loader won’t allow me to upload .json files!
How can I send or upload the “lutris-issue-report.json” file…?!?

Update:
Ran the “lutris -d” command in the terminal… what’s listed below is what I got, hope it helps!

2024-08-13 19:44:52,884: Command ‘wine’ not found on your system
INFO 2024-08-13 19:44:53,446 [application.do_command_line:479]:Starting Lutris 0.5.16
INFO 2024-08-13 19:44:53,448 [startup.get_drivers:67]:Running AMD Mesa driver 24.1.5 on AMD Radeon RX 580 Series (radeonsi, polaris10, LLVM 17.0.6, DRM 3.57, 6.9.10) (0x67df)
INFO 2024-08-13 19:44:53,448 [display.display_gpu_info:78]:GPU: 1002:67DF 1043:0521 (amdgpu drivers)
ERROR 2024-08-13 19:44:53,449 [startup.check_libs:89]:i386 libGL.so.1 missing (needed by opengl)
ERROR 2024-08-13 19:44:53,449 [startup.check_libs:89]:i386 libvulkan.so.1 missing (needed by vulkan)
ERROR 2024-08-13 19:44:53,449 [startup.check_libs:89]:i386 libgnutls.so.30 missing (needed by gnutls)
DEBUG 2024-08-13 19:44:53,721 [xrandr._get_vidmodes:16]:Retrieving video modes from XrandR
DEBUG 2024-08-13 19:44:53,845 [lutris.get_missing_game_ids:206]:Checking for missing games

Grogan · August 13, 2024, 5:47pm

For starters, you’re missing a lot of stuff.

Firstly, while Lutris uses its own wine runners (can also use installed system wine) you should install your distribution’s “wine” or “wine staging” packages because it’s a convenient way to pull in dependencies.

You are missing 32 bit GLVND (may be called libglvnd) the “GL Vendor Neutral Dispatch”. That’s what provides libGL these days (and it will dispatch to your opengl libraries… radeonsi mesa (amdgpu) in your case.

You are missing 32 bit Vulkan loader (and probably 32 bit vulkan libraries)

You are missing 32 bit gnutls… I can tell you that game clients like EA will need that at the back end.

On .deb distros you usually install 32 bit packages with :i386. For example,

apt install gnutls-bin:i386

(That’s how you install gnutls on Ubuntu, the library will get installed as a dependency)

Kouwabunga · August 13, 2024, 5:59pm

Vulkan is not supported by my graphics card, sorry to disappoint, it’s just an “old steamer” an Asus Radeon RX580…

Kouwabunga · August 13, 2024, 6:10pm

Update:
Wine64 installed without issues. However upon attempting to install Wine32, terminal displayed the following:

Reading package lists… Done
Building dependency tree… Done
Reading state information… Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
libgstreamer-plugins-base1.0-0:i386 : Depends: libdrm2:i386 (>= 2.4.74) but it is not going to be installed
E: Unable to correct problems, you have held broken packages.

How to fix the issue?!

phoenixx68 · August 13, 2024, 10:17pm

Hi, i’m pretty sure RX580 is supported, i have a Sapphire RX580 and Vulkan works on my machine, maybe you should give a try

OJ1 · August 14, 2024, 8:53am

rx 580 supports vulkan - you just haven’t configured things correctly, this is the command to fix that:

sudo dpkg --add-architecture i386 && sudo apt update && sudo apt upgrade && sudo apt install libgl1-mesa-dri:i386 mesa-vulkan-drivers mesa-vulkan-drivers:i386

Also, need to fix your wine:

sudo apt update && sudo apt install -y wine64 wine32 libasound2-plugins:i386 libsdl2-2.0-0:i386 libdbus-1-3:i386 libsqlite3-0:i386

finally, navigate to:
~/.local/share/lutris/runtime/winetricks and in terminal run:

./winetricks --self-update

then try again

Kouwabunga · August 19, 2024, 10:19pm

Hello again. When I run the first command you wrote, regarding the “mesa-vulkan-drivers”, it does what it does, then I get the following displayed…

Kouwabunga · August 19, 2024, 10:29pm

Still the same issue when attempting to install EA App using Lutris… it just hangs and hangs, without going further!