Genshin Impact 5.5 fails to start

Since January I’ve been playing Genshin through Lutris with no issue, but with version 5.4 it started crashing and closing out when trying to launch it, and now with version 5.5 it refuses to launch at all. I’ve tried multiple re-installations, using both the flatpak and system version of Lutris, using the default Wine installer option. The Anime launcher has never worked for me.

The game launcher itself starts up just fine, but when I click on the “Start Game” button the window closes, nothing happens for a few seconds, then the launcher window comes back up.

I’d love to know if I’m missing something, or if there are other diagnostics or troubleshooting steps to try.

log output: Ubuntu Pastebin
json file content from --submit-issue: Ubuntu Pastebin
system:
Kernel: 6.8.0-57-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
Type: Desktop Mobo: Micro-Star model: B450M GAMING PLUS (MS-7B87) v: 1.0
serial: uuid: UEFI: American Megatrends LLC. v: 1.F4
date: 10/09/2021
CPU:
Info: 8-core model: AMD Ryzen 7 5800X bits: 64 type: MT MCP smt: enabled arch: Zen 3+ rev: 0
cache: L1: 512 KiB L2: 4 MiB L3: 32 MiB
Graphics:
Device-1: NVIDIA GA102 [GeForce RTX 3080 Ti] vendor: Micro-Star MSI driver: nvidia v: 550.120
arch: Ampere pcie: speed: 2.5 GT/s lanes: 16 ports: active: none off: DP-1,DP-2,DP-3
empty: HDMI-A-1 bus-ID: 29:00.0 chip-ID: 10de:2208 class-ID: 0300
Display: x11 server v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: nouveau
unloaded: fbdev,modesetting,vesa failed: nvidia gpu: nvidia,nvidia-nvswitch display-ID: :0
Memory: total: 32 GiB available: 31.26 GiB used: 5.5 GiB (17.6%)

After Genshin Impact update from 12 april, you can no more launch it?
You will find some workarounds on this Github discussion:

1 Like

Oh that’s an excellent find, cheers. For anyone else here who has the same issue, it does appear to be related to a network check the game now makes. There are all kinds of ways to work around it, but I found that opening the launcher, disabling my network connection, and launching the game resolves it. Once the game is actually running you can turn the network back on and play normally.