Genshin Impact 5.5 fails to start

preciousrroy · April 16, 2025, 4:52pm

Since January I’ve been playing Genshin through Lutris with no issue, but with version 5.4 it started crashing and closing out when trying to launch it, and now with version 5.5 it refuses to launch at all. I’ve tried multiple re-installations, using both the flatpak and system version of Lutris, using the default Wine installer option. The Anime launcher has never worked for me.

The game launcher itself starts up just fine, but when I click on the “Start Game” button the window closes, nothing happens for a few seconds, then the launcher window comes back up.

I’d love to know if I’m missing something, or if there are other diagnostics or troubleshooting steps to try.

log output: Ubuntu Pastebin
json file content from --submit-issue: Ubuntu Pastebin
system:
Kernel: 6.8.0-57-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
Type: Desktop Mobo: Micro-Star model: B450M GAMING PLUS (MS-7B87) v: 1.0
serial: uuid: UEFI: American Megatrends LLC. v: 1.F4
date: 10/09/2021
CPU:
Info: 8-core model: AMD Ryzen 7 5800X bits: 64 type: MT MCP smt: enabled arch: Zen 3+ rev: 0
cache: L1: 512 KiB L2: 4 MiB L3: 32 MiB
Graphics:
Device-1: NVIDIA GA102 [GeForce RTX 3080 Ti] vendor: Micro-Star MSI driver: nvidia v: 550.120
arch: Ampere pcie: speed: 2.5 GT/s lanes: 16 ports: active: none off: DP-1,DP-2,DP-3
empty: HDMI-A-1 bus-ID: 29:00.0 chip-ID: 10de:2208 class-ID: 0300
Display: x11 server v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: nouveau
unloaded: fbdev,modesetting,vesa failed: nvidia gpu: nvidia,nvidia-nvswitch display-ID: :0
Memory: total: 32 GiB available: 31.26 GiB used: 5.5 GiB (17.6%)

legluondunet · April 16, 2025, 5:21pm

After Genshin Impact update from 12 april, you can no more launch it?
You will find some workarounds on this Github discussion:

github.com/an-anime-team/an-anime-game-launcher

Launcher don't launch de game

opened 01:35PM - 11 Apr 25 UTC

Merlin-Stack

the application runs smoothly on the system, but when I press start the game it …doesn't run unless the launcher is run again and I continue with that loop my system is ``` `██████████████████ ████████ ---@manjaro ` ██████████████████ ████████ --------------- ██████████████████ ████████ OS: Manjaro Linux x86_64 ██████████████████ ████████ Host: HP Laptop 15-ef2xxx ████████ ████████ Kernel: 6.12.20-2-MANJARO ████████ ████████ ████████ Uptime: 24 mins ████████ ████████ ████████ Packages: 1399 (pacman), 12 (flatpak), 14 (snap) ████████ ████████ ████████ Shell: zsh 5.9 ████████ ████████ ████████ Resolution: 1024x768 ████████ ████████ ████████ DE: GNOME 48.0 ████████ ████████ ████████ WM: Mutter ████████ ████████ ████████ WM Theme: WhiteSur-Dark-solid ████████ ████████ ████████ Theme: WhiteSur-Light-solid [GTK2/3] ████████ ████████ ████████ Icons: WhiteSur [GTK2/3] Terminal: gnome-terminal CPU: AMD Ryzen 5 5500U with Radeon Graphics (12) GPU: AMD ATI 03:00.0 Lucienne Memory: 3426MiB / 15308MiB ``` And this is the game log: [!] [stderr] fsync: up and running. [!] [stderr] [!] [stderr] wine: RLIMIT_NICE is <= 20, unable to use setpriority safely [!] [stderr] [!] [stderr] 002c:fixme:winediag:LdrInitializeThunk wine-staging 8.0 is a testing version containing experimental patches. [!] [stderr] 002c:fixme:winediag:LdrInitializeThunk Please mention your exact version when filing bug reports on winehq.org. [!] [stderr] [!] [stderr] 002c:fixme:wineboot:read_tsc_frequency TSC frequency calibration failed, unstable TSC?time0 13388851560139112500 ns, time1 13388851560140210000 ns [!] [stderr] 002c:fixme:wineboot:read_tsc_frequency tsc2 - tsc0 2294880, tsc3 - tsc1 2300403 [!] [stderr] 002c:fixme:wineboot:read_tsc_frequency freq0 2091006833 Hz, freq2 2096039179 Hz, error 2406 ppm [!] [stderr] [!] [stderr] 008c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 [!] [stderr] [!] [stderr] 008c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 [!] [stderr] [!] [stderr] 008c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 [!] [stderr] [!] [stderr] 008c:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005 [!] [stderr] [!] [stderr] 00a4:err:hid:udev_bus_init UDEV monitor creation failed [!] [stderr] [!] [stderr] 008c:err:ntoskrnl:ZwLoadDriver failed to create driver L"\\Registry\\Machine\\System\\CurrentControlSet\\Services\\winebth": c0000135 [!] [stderr] [!] [stderr] 003c:fixme:service:scmdatabase_autostart_services Auto-start service L"winebth" failed to start: 126 [!] [stderr] [!] [stderr] 002c:fixme:ver:GetCurrentPackageId (000000000067FEB0 0000000000000000): stub [!] [stderr] [!] [stderr] 0034:fixme:ver:GetCurrentPackageId (000000000069FEB0 0000000000000000): stub [!] [stderr] [!] [stderr] 0024:fixme:heap:GetNumaHighestNodeNumber semi-stub: 000000000011F560 [!] [stderr] [!] [stderr] 0114:fixme:kernelbase:AppPolicyGetThreadInitializationType FFFFFFFFFFFFFFFA, 0000000000E1FF50 [!] [stderr] [!] [stderr] 0124:fixme:ntdll:NtRaiseHardError 50000018 stub [!] [stderr] [!] [stderr] 0024:err:seh:NtRaiseException Unhandled exception code c0000005 flags 0 addr 0x17005a029 [!] [stderr] [!] [stderr] 003c:fixme:ver:GetCurrentPackageId (00000000006BFEB0 0000000000000000): stub [!] [stderr]

preciousrroy · April 16, 2025, 7:14pm

Oh that’s an excellent find, cheers. For anyone else here who has the same issue, it does appear to be related to a network check the game now makes. There are all kinds of ways to work around it, but I found that opening the launcher, disabling my network connection, and launching the game resolves it. Once the game is actually running you can turn the network back on and play normally.