Genshin Impact 5.5 fails to start

Since January I’ve been playing Genshin through Lutris with no issue, but with version 5.4 it started crashing and closing out when trying to launch it, and now with version 5.5 it refuses to launch at all. I’ve tried multiple re-installations, using both the flatpak and system version of Lutris, using the default Wine installer option. The Anime launcher has never worked for me.

The game launcher itself starts up just fine, but when I click on the “Start Game” button the window closes, nothing happens for a few seconds, then the launcher window comes back up.

I’d love to know if I’m missing something, or if there are other diagnostics or troubleshooting steps to try.

log output: Ubuntu Pastebin
json file content from --submit-issue: Ubuntu Pastebin
system:
Kernel: 6.8.0-57-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
Type: Desktop Mobo: Micro-Star model: B450M GAMING PLUS (MS-7B87) v: 1.0
serial: uuid: UEFI: American Megatrends LLC. v: 1.F4
date: 10/09/2021
CPU:
Info: 8-core model: AMD Ryzen 7 5800X bits: 64 type: MT MCP smt: enabled arch: Zen 3+ rev: 0
cache: L1: 512 KiB L2: 4 MiB L3: 32 MiB
Graphics:
Device-1: NVIDIA GA102 [GeForce RTX 3080 Ti] vendor: Micro-Star MSI driver: nvidia v: 550.120
arch: Ampere pcie: speed: 2.5 GT/s lanes: 16 ports: active: none off: DP-1,DP-2,DP-3
empty: HDMI-A-1 bus-ID: 29:00.0 chip-ID: 10de:2208 class-ID: 0300
Display: x11 server v: 21.1.11 with: Xwayland v: 23.2.6 driver: X: loaded: nouveau
unloaded: fbdev,modesetting,vesa failed: nvidia gpu: nvidia,nvidia-nvswitch display-ID: :0
Memory: total: 32 GiB available: 31.26 GiB used: 5.5 GiB (17.6%)

After Genshin Impact update from 12 april, you can no more launch it?
You will find some workarounds on this Github discussion:

2 Likes

Oh that’s an excellent find, cheers. For anyone else here who has the same issue, it does appear to be related to a network check the game now makes. There are all kinds of ways to work around it, but I found that opening the launcher, disabling my network connection, and launching the game resolves it. Once the game is actually running you can turn the network back on and play normally.

1 Like

+1 but have a slightly different problem:
It looks like recent versions of the Hoyoplay launcher don’t work for me - Lutris will immediately close the window. Older versions worked OK, but was eventually forced to update the launcher. I am able to open up the game .exe just fine, but the big updates will eventually have to be done through the launcher.

Using An Anime Game Launcher to download the game then running Genshin Impact through Proton Experimental works for me. Hope this helps.

Why Steam? AAGL doesn’t have Proton Experimental (I tried Hotfix, ProtonGE, proton-cachyos, and WINE). I’ve never been able to get the official launcher working after the update a few days ago.

I did start having this issue too, actually. I tried using the Anime Game launcher through Lutris but that just throws a Wine component error, so I installed the flatpak version of the launcher without going through Lutris and that seems to be working for now. You still have to do the network interrupt trick, and quitting the game is a pita (the game hangs when you try to quit through the interface, so you have to just kill the app. Closing the terminal that you start the launcher with does the trick, even if it’s a bit hacky).

Did anybody manage to start the launcher and game normally?

Since the update to the new launcher, I have been disconnecting from the network to start the Hoyolauncher (it fails about 25% of the time with a crash, but it will start most of the time). From there, without connecting to the network, I start the game, and once the game launches, a quick network reconnect works every time.

But we are getting close to the new version (5.6), and I am not sure how to proceed with the update.

The annoying part: if I reconnect the network while the Hoyolauncher is running, it will crash.

On a strange note, once a week, I launch the game connected to the network, and it goes through without a problem. Maybe that is the way to update?

Install and use Wine Staging 10.7 TKG for Genshin Impact.

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I am not familiar with Wine Staging… Is it installed through apt, Lutris itself, snap, or flatpak?

Sorry, I have not messed with Windows software since Windows Vista, so my Wine skills are rather limited. In fact, for the last year, it just worked in Lutris, and all my steam stuff just worked without any special considerations

Come on our Discord and ping me, you will find tutorial on how install all this.

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thanks. I am running a backup. and will hit the Discord server tomorrow. In the meantime, I will take my PC from Ubuntu 20.4 to 24.4 (yeah, it is a long overdue update, I just wanted to finish the tax season and do a proper backup).

Ubuntu 20.4 is obsolete for gaming, it’s a good idea to upgrade it to 24.4.

Yup. I noticed. Finished updating to 24.04. Got to install winehq 10.7

It is time for Discord, so I can get the game running…

I ran into a fun issue with Vulkan, but it got fixed after renabling i386.

Update… Managed to figure things out here.

  • Using Ubuntu 24.04.
  • I followed the WineHQ guide to install their repository and installed WineHQ 10.7 following their guide (this part did not work at when I had Ubuntu 20.04).
    -Next, I went to Lutris, and in preferences selected WineHQ 10.7 as the default runner (I had no clue this could be done before I started going down this rabbit hole).
  • I ran into another small issue as this was a successive update from 20.04 to 22.04 to 24.04, and my Vulkan support was not found. It was not a hard fix, but I had to reenable the i386 again through dpkg and install the Vulkan packages through APT.
  • The final SNAG I ran into in this process was the dxvk set to 1.10.4, which caused the game to crash. With the new OS and Wine versions installed and Lutris properly configured, I moved the dxvk to the latest version, and everything worked as expected.

I hope this can be helpful for anybody. It took a while for me to figure this out, as I have not touched Windows and Wine in so long (actually, I did not do much with Wine other than install the new version).

The tough part happened after the Lock screen activated in the middle of the update to Ubuntu 24.04, which cost me a whole morning to recover my PC (yes, I got lucky, no need to reinstall the OS, but I had to run a few nasty Linux commands).

Good gaming to all and thank you @legluondunet for pointing me in the right direction.

2 Likes

I came back here to basically post this, since the Anime Game Launcher is now fully deprecated and won’t be updated for the future. Using Wine 10.7 does work, though you still need a network-disable-enable trick when launching the game.

I do wonder if upgrading Wine would have solved the problem I posted about initially, but that’s pure speculation at this point.

@preciousrroy
With Wine Staging TKG 10.7, you should no more need to disable network, all should work as expected.

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I would say the only weird thing left on my install is when exiting the game, if I try to go back to the start screen. When I try to do it, the program locks. If I exit to the desktop. all works perfectly.

And now, it seems we are back to the network trick. :frowning: