"Failed to retrieve wine (None) information" installing game

nglob · February 4, 2024, 8:30pm

I am unable to install Heaven’s Gate from GOG, getting “Failed to retrieve wine (None) information” error.
I was able to install/run Journey to the Savage Planet from GOG (Also needs wine) without issue.

Running flatpak version under Mint 21.3
Diagnostic output:

Gtk-Message: 14:40:21.911: Failed to load module "xapp-gtk3-module"
2024-02-04 14:40:22,062: Command 'fluidsynth' not found on your system
INFO     2024-02-04 14:40:22,666 [application.do_command_line:479]:Starting Lutris 0.5.16
INFO     2024-02-04 14:40:22,669 [startup.get_drivers:54]:Using NVIDIA drivers 535.154.05 for x86_64
INFO     2024-02-04 14:40:22,669 [startup.get_drivers:58]:GPU: NVIDIA GeForce GTX 1650
INFO     2024-02-04 14:40:22,669 [display.display_gpu_info:78]:GPU: 1002:1636 17AA:3A45 (amdgpu drivers)
INFO     2024-02-04 14:40:22,670 [display.display_gpu_info:78]:GPU: 10DE:1F99 17AA:3A45 (nvidia drivers)
DEBUG    2024-02-04 14:40:23,049 [xrandr._get_vidmodes:16]:Retrieving video modes from XrandR
DEBUG    2024-02-04 14:40:23,164 [lutris.get_missing_game_ids:206]:Checking for missing games
DEBUG    2024-02-04 14:40:58,502 [base.install:327]:Installing 1117322977 from service gog
DEBUG    2024-02-04 14:40:58,503 [http._request:88]:POST https://lutris.net/api/games/service/gog
DEBUG    2024-02-04 14:40:58,891 [api.get_game_installers:311]:Fetching installer https://lutris.net/api/installers/heavens-vault
DEBUG    2024-02-04 14:40:58,891 [http._request:88]:GET https://lutris.net/api/installers/heavens-vault
DEBUG    2024-02-04 14:40:59,175 [application.show_window:392]:Showing window InstallerWindow1117322977
DEBUG    2024-02-04 14:41:00,674 [xrandr._get_vidmodes:16]:Retrieving video modes from XrandR
INFO     2024-02-04 14:41:02,509 [api.get_default_runner_version_info:204]:Getting runner information for wine (version: wine-ge-8-25-x86_64)
DEBUG    2024-02-04 14:41:02,509 [http._request:88]:GET https://lutris.net/api/runners/wine
INFO     2024-02-04 14:41:02,704 [interpreter.get_runners_to_install:257]:Runner <lutris.runners.wine.wine object at 0x7fe3a4ecc590> needs to be installed
DEBUG    2024-02-04 14:41:02,704 [interpreter.install_runner:276]:Installing wine
DEBUG    2024-02-04 14:41:02,705 [runner.install:469]:Installing wine (version=None, callback=<function ScriptInterpreter.install_runner.<locals>.install_more_runners at 0x7fe3b444e520>)
INFO     2024-02-04 14:41:02,705 [api.get_default_runner_version_info:204]:Getting runner information for wine (version: wine-ge-8-25-x86_64)
DEBUG    2024-02-04 14:41:02,705 [http._request:88]:GET https://lutris.net/api/runners/wine
ERROR    2024-02-04 14:41:02,990 [interpreter.install_runner:284]:Failed to retrieve wine (None) information
ERROR    2024-02-04 14:41:02,990 [errors.__init__:18]:Failed to retrieve wine (None) information
ERROR    2024-02-04 14:41:02,990 [exception_backstops.error_wrapper:81]:Error handling idle function: Failed to retrieve wine (None) information
Traceback (most recent call last):
  File "/app/lib/python3.11/site-packages/lutris/installer/interpreter.py", line 278, in install_runner
    runner.install(
  File "/app/lib/python3.11/site-packages/lutris/runners/runner.py", line 481, in install
    raise RunnerInstallationError(_("Failed to retrieve {} ({}) information").format(self.name, version))
lutris.runners.RunnerInstallationError: Failed to retrieve wine (None) information

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/app/lib/python3.11/site-packages/lutris/exception_backstops.py", line 79, in error_wrapper
    return handler(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/lib/python3.11/site-packages/lutris/gui/installerwindow.py", line 444, in launch_install
    if not self.interpreter.launch_install(self):
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/lib/python3.11/site-packages/lutris/installer/interpreter.py", line 211, in launch_install
    self.install_runners(ui_delegate)
  File "/app/lib/python3.11/site-packages/lutris/installer/interpreter.py", line 265, in install_runners
    self.install_runner(self.runners_to_install.pop(0), ui_delegate)
  File "/app/lib/python3.11/site-packages/lutris/installer/interpreter.py", line 285, in install_runner
    raise ScriptingError(ex.message) from ex
lutris.installer.errors.ScriptingError: Failed to retrieve wine (None) information

JianSlayer · February 4, 2024, 9:03pm

I think it is a network issue. Last night I tried to install games and couldn’t do so without the internet(by default). Today I got the same error message as you(with internet connected of course).

nglob · February 4, 2024, 11:15pm

Update: Tried installing other games from both GOG and Humble Bundle; same issue
Switching wine version from default (wine-ge-8-25-x86_64) to system (8.0.2) is letting me install games
I will update on whether they actually run OK

nglob · February 4, 2024, 11:53pm

Heaven’s Gate, at least, seems to run with system wine. A bit jumpy/jittery, but that could just be my computer specs. I’m going to provisionally call this fixed.

jspencer89 · February 5, 2024, 10:22am

An update was released to resolve this.

i.varfolomeevna · February 5, 2024, 2:35pm

Set runer wine-ge-8-26 in lutric wine runer settings and the problem solved, apparently the problem is with wine-ge-8-25 raner ?)

OJ1 · February 6, 2024, 5:29am

No - it is just an issue with some getting the 8-26 downloaded. If you do see this issue, remove the 8-25 and 8-26 wine runners in the lutris wine manager, restart lutris. If 8-26 does not automatically download, then install it using the wine manager in lutris and set it as the default runner in wine runner settings.
Also you can check ~/.config/lutris/runners/wine.yml that you have this entry:

wine:
version: wine-ge-8-26-x86_64

spacing is important so copy/paste if you don’t have this - still need to confirm the 8-26 is installed after this change and restart lutris

stulle1337 · March 23, 2024, 5:51pm

hi, had the same problem (also mint 21.3 cinnamon).

did this before:

sudo dpkg --add-architecture i386 && sudo apt update && sudo apt install -y wine64 wine32 libasound2-plugins:i386 libsdl2-2.0-0:i386 libdbus-1-3:i386 libsqlite3-0:i386

github.com

lutris/docs/blob/master/WineDependencies.md

Although Lutris provides and uses its own Wine builds, we still recommend you install all of Wine's dependencies to ensure a working experience. The easiest way to get them is to install Wine system-wide through your package manager.

The version of Wine installed should not matter, it is not even required for Wine to be present as long as all dependencies are satisfied. Although, Lutris will display a warning message if it cannot detect an existing installation of Wine.

# Distribution-specific instructions

Below are a list of commands specific to your distribution. Please, follow them before asking for support.

## Ubuntu/Debian/Ubuntu derivatives/Debian derivatives

To get all neccesary dependencies, you need to enable 32 bit architecture (if you haven't already), install Wine packages and other additional dependencies.
To do so in one command, copy and paste this into the terminal

    sudo dpkg --add-architecture i386 && sudo apt update && sudo apt install -y wine64 wine32 libasound2-plugins:i386 libsdl2-2.0-0:i386 libdbus-1-3:i386 libsqlite3-0:i386

##  Arch/EndeavourOS/Manjaro/Other Arch derivatives

Enable multilib:

To enable multilib repository, uncomment the `[multilib]` section in `/etc/pacman.conf`

This file has been truncated. show original

and for nicer graphics change:
/home/user/Games/gog/the-saboteur/drive_c/users/user/Documents/My Games/The Saboteur™/SaveGames → config.ini


DisplayProfile	2
ScreenWidth	1920
ScreenHeight	1080
TextureQuality	4
SliceQuality	1
ClipRange	3
ObjectQuality	1
RainDensity	75
Shadows	1
RefreshRate	60
PostProcessing	0
VSync	1
Windowed 1

OJ1 · March 24, 2024, 12:49am

If you are having the same issue, make sure you are running lutris 0.5.16, have set your vulkan ICD loader to match your gpu and not say unspecified and have set the default wine version to wine-ge-8-26 (left hand pane → runners → wine → gear icon) or install it first if it is not their (runners → wine → folder icon) and delete the versions.json in ~./cache/lutris folder

Stercus · March 31, 2024, 2:49am

Thank you so much! This solved all my issues.