ESO hangs at loader screen

Support
1

ESO worked flawlessly until mid Feb2021. Now after launching Play in Lutris, ESO loader screen hangs.
Followed procedure on Lutris forum to manually install SSL certs (can’t link due to new user forum limits - sorry)

But failed to resolve the issue. Welcome any thoughts.

Ubuntu 18.04.5 LTS 64bit
Intel® Core™ i7-7700HQ CPU @ 2.80GHz × 8
Nvidia GeForce GTX 1050/PCIe/SSE2
Gnome 3.28.2

Log output:
Running /home/[redacted]/.local/share/lutris/runners/wine/lutris-6.0-x86_64/bin/wine /home/[redacted]/Games/the-elder-scrolls-online-tamriel-unlimited/drive_c/Program Files (x86)/Zenimax Online/Launcher/Bethesda.net_Launcher.exe
Initial process has started with pid 19327
Start monitoring process.
esync: up and running.
002c:fixme:winediag:LdrInitializeThunk Wine TkG (staging) 6.0 is a testing version containing experimental patches.
002c:fixme:winediag:LdrInitializeThunk Please don’t report bugs about it on winehq.org and use https://github.com/Frogging-Family/wine-tkg-git/issues instead.
002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0034:err:module:process_init L"C:\windows\system32\winemenubuilder.exe" not found
002c:err:wineboot:process_run_key Error running cmd L"C:\windows\system32\winemenubuilder.exe -a -r" (126).
0068:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0068:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
00b8:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
00b8:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
MESA-INTEL: warning: Performance support disabled, consider sysctl dev.i915.perf_stream_paranoid=0

MESA-INTEL: warning: Performance support disabled, consider sysctl dev.i915.perf_stream_paranoid=0

0024:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0024:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
00f4:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
00f4:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0024:fixme:ntdll:NtQueryInformationToken QueryInformationToken( …, TokenElevation, …) semi-stub
0024:err:ole:com_get_class_object class {0968e258-16c7-4dba-aa86-462dd61e31a3} not registered
0024:err:ole:com_get_class_object class {0968e258-16c7-4dba-aa86-462dd61e31a3} not registered
0024:err:ole:create_server class {0968e258-16c7-4dba-aa86-462dd61e31a3} not registered
0024:fixme:ole:com_get_class_object CLSCTX_REMOTE_SERVER not supported
0024:err:ole:com_get_class_object no class object {0968e258-16c7-4dba-aa86-462dd61e31a3} could be created for context 0x17
0024:fixme:crypt:ProvStore_release Unimplemented flags 1
0024:fixme:crypt:MemStore_release Unimplemented flags 1
0024:fixme:crypt:ProvStore_release Unimplemented flags 1
0024:fixme:crypt:MemStore_release Unimplemented flags 1
0024:fixme:crypt:ProvStore_release Unimplemented flags 1
0024:fixme:crypt:MemStore_release Unimplemented flags 1
0024:fixme:crypt:ProvStore_release Unimplemented flags 1
0024:fixme:crypt:MemStore_release Unimplemented flags 1
0024:err:module:import_dll Library d3dcompiler_47.dll (which is needed by L"C:\windows\system32\d3dx9_43.dll") not found
0024:err:module:import_dll Library d3dcompiler_47.dll (which is needed by L"C:\Program Files (x86)\Zenimax Online\Launcher\d3dx9_43.dll") not found
0024:fixme:iphlpapi:NotifyAddrChange (Handle 0x31de1c, overlapped 0x2ce7948): stub
0024:fixme:winsock:WSALookupServiceBeginW (0x31dd1c 0x00000ff0 0x31dc84) Stub!
[0313/150937:ERROR:network_change_notifier_win.cc(143)] WSALookupServiceBegin fa
iled with: 8
0124:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
0124:fixme:server:invoke_system_apc syscall frame changed in APC function, frame (nil), saved_frame 0x375fc68.
0058:fixme:mountmgr:query_property Faking StorageDeviceProperty data
0150:fixme:crypt:ProvStore_release Unimplemented flags 1
0150:fixme:crypt:MemStore_release Unimplemented flags 1
0154:fixme:crypt:ProvStore_release Unimplemented flags 1
0154:fixme:crypt:MemStore_release Unimplemented flags 1
0150:fixme:crypt:ProvStore_release Unimplemented flags 1
0150:fixme:crypt:MemStore_release Unimplemented flags 1
0158:fixme:crypt:ProvStore_release Unimplemented flags 1
0158:fixme:crypt:MemStore_release Unimplemented flags 1
0154:fixme:crypt:ProvStore_release Unimplemented flags 1
0154:fixme:crypt:MemStore_release Unimplemented flags 1
0150:fixme:crypt:ProvStore_release Unimplemented flags 1
0150:fixme:crypt:MemStore_release Unimplemented flags 1
0154:fixme:crypt:ProvStore_release Unimplemented flags 1
0154:fixme:crypt:MemStore_release Unimplemented flags 1
0158:fixme:crypt:ProvStore_release Unimplemented flags 1
0158:fixme:crypt:MemStore_release Unimplemented flags 1
0158:fixme:crypt:ProvStore_release Unimplemented flags 1
0158:fixme:crypt:MemStore_release Unimplemented flags 1
0150:fixme:crypt:ProvStore_release Unimplemented flags 1
0150:fixme:crypt:MemStore_release Unimplemented flags 1
0154:fixme:crypt:ProvStore_release Unimplemented flags 1
0154:fixme:crypt:MemStore_release Unimplemented flags 1
0158:fixme:crypt:ProvStore_release Unimplemented flags 1
0158:fixme:crypt:MemStore_release Unimplemented flags 1

2

seems to be a cryptage issue, did you install certificats? Read the technical notes.

3

Hi Legluondunet, yes that was an obvious thing I checked. I re-installed the SSL certs per this post

On my system the the ssl certs are symlinked from
/etc/ssl/certs/
thawte_Primary_Root_CA.pem
thawte_Primary_Root_CA-G2_ECC.pem
thawte_Primary_Root_CA-G3_SHA256.pem
thawte_Primary_Root_CA-G4_DSA.pem

To…

[redacted]:~$ readlink -f /etc/ssl/certs/thawte_Primary_Root_CA.pem
/usr/local/share/ca-certificates/thawte_Primary_Root_CA.crt
[redacted]:~$ readlink -f /etc/ssl/certs/thawte_Primary_Root_CA-G2_ECC.pem
/usr/local/share/ca-certificates/thawte_Primary_Root_CA-G2_ECC.crt
[redacted]:~$ readlink -f /etc/ssl/certs/thawte_Primary_Root_CA-G3_SHA256.pem
/usr/local/share/ca-certificates/thawte_Primary_Root_CA-G3_SHA256.crt
[redacted]:~$ readlink -f /etc/ssl/certs/thawte_Primary_Root_CA-G4_DSA.pem
/usr/local/share/ca-certificates/thawte_Primary_Root_CA-G4_DSA.crt

This post
Implies the issue is ESO has changed how they authenticate via SSL.

I recently bought a Nighthawk router and did a port forward to my internal IP address for all the registered ESO ports. That did not resolve the issue.

So I’m out of ideas on what further investigation will resolve this. Led to my post here for any advice.

4

Well, refreshing this post. I did some more research but out of ideas for troubleshooting. Any suggestions from the community are welcome. If I can’t find a solution I think I’ll have to cancel my ESO subscription.

5

For all who may have experienced similar issue. I resolved the problem by uninstalling Wine completely. Then I launched Lutris and this time instead of a SSL error, I was able to Manage Runners>Mage Wine Versions> and was given an option to install lutris-6.4 Wine version. After that install, I relaunched ESO, got past the login screen and was able to download the latest game patch. Following successful patch, I was able to run ESO again.