Epic Game Store update failed

This time I couldn’t upgrade the Epic Game Store to v18 within the launched app, so I decided to reinstall via the Lutrisinstaller, which installed everything without errors.
After starting the Epic Game Store, the message “Update is being checked” appears and the Epic Game Store is closed again without errors. Here is the debug file from the Epic Game Store:
https://paste.ubuntu.com/p/MC8wMQ6h5C/

My System:
Vulkan support: YES
Esync support: YES
Fsync support: YES
Wine installed: YES
Gamescope: NO
Mangohud: NO
Gamemode: YES
Steam: YES
In Flatpak: NO
[System]
OS: Linux Mint 22.1 Xia
Arch: x86_64
Kernel: 6.8.0-54-generic
Lutris Version: 0.5.18
Desktop: MATE
Display Server: x11
[CPU]
Vendor: GenuineIntel
Model: Intel(R) Core™ i5-6600K CPU @ 3.50GHz
Physical cores: 4
Logical cores: 4
[Memory]
RAM: 15.6 GB
Swap: 0.0 GB
[Graphics]
Vendor: NVIDIA Corporation
OpenGL Renderer: NVIDIA GeForce GTX 1070/PCIe/SSE2
OpenGL Version: 4.6.0 NVIDIA 550.120
OpenGL Core: 4.6.0 NVIDIA 550.120
OpenGL ES: OpenGL ES 3.2 NVIDIA 550.120
Vulkan Version: 1.3.275
Vulkan Drivers: NVIDIA GeForce GTX 1070 (1.3.277)

I have just noticed that the update has deleted all my games. Now I want to completely delete the präfix from the Epic Store and create a new one.
Does the Epic Game Store installer do this, or do I have to create a new präfix via wine?

I have now installed the Epic Game Store in a new prefix and it has installed 592MB and then exited just as it did in the old prefix. Here is the error.log again:
https://paste.ubuntu.com/p/FVHTfskdZ4/

This thread is solved for now - Store starts again. I’ll open a new thread for the next problem

Having the same issue - What did you do to fix it?

Hi, it would be very helpful for the rest of us if you describe what other steps have you done to solve this. Currently I cannot install epic games because every time starts it says “Verifying Update” and then close and after that do nothing.

To update your Epic install:

  1. download latest Epic setup file:
    https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/installer/download/EpicGamesLauncherInstaller.msi
  2. in Lutris, select Epic icon, click on Wine menu and “execute a file”, choose epic setup file

Hi, thanks for the tip, but that has not work for me. What I have done is I went to Windows and updated there Epic Games.
Once that was done then I went to Debian and copy from the Windows Installation the folder Launcher. After that Epic Games has worked.

I just tried different Wine derivatives and at some point the Epic Game Starter started.
At the moment it runs stable on GE-Proton9-25 without the UE error that used to occur from time to time with (Lutris-GE-Proton8-15-X86_64).
I was able to fix the online service with German help (Redirecting).
Although I have been using the EGS for 5 years, I will now part with it for a while and use heroic.
The EGS is running again, but the online service is not working again.

So, I let myself be tempted to update to 18.1.3. Now I have the same crap as you again. At startup it always download an update (436.3 MB), then checks it and then stops.
The only thing left to do is to install the EGS in a new prefix

Or download and install latest Epic setup file in your existing EGS wineprefix, I tested this workaround and it works.

That’s exactly what I did when I updated to 18.1.3.
How can you actually install an old version of EGS over a current version?

Hi guys.
I’m a Steam Deck user and I’ve experienced this recurring update window after having the bad idea to try to update EGS.
I tried deleting everything ( prefix and EGS folder ) and

  • installing via Lutris script;
  • executing the exe with lutris ( I can’t then start downloading the application )
  • launching the exe inside EGS folder

No luck.

Any suggestion?

…if I install EGS in a new prefix, the store works, but the Epic Online Service still won’t update.
Since I myself lose the game links to heroic, only if I pack EGS in a new prefix, I would first wait for new versions and install over them. Unfortunately you can’t install old versions of EGS over it (maybe there is a trick?).
…otherwise use an alternative like heroic.

Is there a way to make Epic cloud saves work on Heroic? Thanks again

I never entered anything in the Clous synchronization (because it’s still a beta anyway). The local paths found there are also empty for me. The game then uses the default paths that it would also use for Windows.

I have just read through the thread here again, and for me the solution is here. Works 1A and the Epic Store is working again for now. I haven’t checked the online service yet.

…thanks MoYoN

According to the launcher I copied earlier, I now have version 18.2.0.
However, when I download the latest version using this link, I still get version 18.1.3.
Perhaps the bug has been fixed in 18.2.0?

The Epic Online Service is still not working. I was offered the update 18.2.0 to 18.3.0 today.
Then I did the update on Windows and copied the launcher back to Linux Mint.
That works.