Epic Game Store update failed

Support
1

This time I couldn’t upgrade the Epic Game Store to v18 within the launched app, so I decided to reinstall via the Lutrisinstaller, which installed everything without errors.
After starting the Epic Game Store, the message “Update is being checked” appears and the Epic Game Store is closed again without errors. Here is the debug file from the Epic Game Store:
https://paste.ubuntu.com/p/MC8wMQ6h5C/

My System:
Vulkan support: YES
Esync support: YES
Fsync support: YES
Wine installed: YES
Gamescope: NO
Mangohud: NO
Gamemode: YES
Steam: YES
In Flatpak: NO
[System]
OS: Linux Mint 22.1 Xia
Arch: x86_64
Kernel: 6.8.0-54-generic
Lutris Version: 0.5.18
Desktop: MATE
Display Server: x11
[CPU]
Vendor: GenuineIntel
Model: Intel(R) Core™ i5-6600K CPU @ 3.50GHz
Physical cores: 4
Logical cores: 4
[Memory]
RAM: 15.6 GB
Swap: 0.0 GB
[Graphics]
Vendor: NVIDIA Corporation
OpenGL Renderer: NVIDIA GeForce GTX 1070/PCIe/SSE2
OpenGL Version: 4.6.0 NVIDIA 550.120
OpenGL Core: 4.6.0 NVIDIA 550.120
OpenGL ES: OpenGL ES 3.2 NVIDIA 550.120
Vulkan Version: 1.3.275
Vulkan Drivers: NVIDIA GeForce GTX 1070 (1.3.277)

2

I have just noticed that the update has deleted all my games. Now I want to completely delete the präfix from the Epic Store and create a new one.
Does the Epic Game Store installer do this, or do I have to create a new präfix via wine?

3

I have now installed the Epic Game Store in a new prefix and it has installed 592MB and then exited just as it did in the old prefix. Here is the error.log again:
https://paste.ubuntu.com/p/FVHTfskdZ4/

4

This thread is solved for now - Store starts again. I’ll open a new thread for the next problem

5

Having the same issue - What did you do to fix it?

6

Hi, it would be very helpful for the rest of us if you describe what other steps have you done to solve this. Currently I cannot install epic games because every time starts it says “Verifying Update” and then close and after that do nothing.

7

To update your Epic install:

  1. download latest Epic setup file:
    https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/installer/download/EpicGamesLauncherInstaller.msi
  2. in Lutris, select Epic icon, click on Wine menu and “execute a file”, choose epic setup file
8

Hi, thanks for the tip, but that has not work for me. What I have done is I went to Windows and updated there Epic Games.
Once that was done then I went to Debian and copy from the Windows Installation the folder Launcher. After that Epic Games has worked.

9

I can no longer tell you exactly what I did first. I think I first tried different Wine derivatives and at some point the Epic Game Starter started.
At the moment it runs stable on GE-Proton9-25 without the UE error that used to occur from time to time with (Lutris-GE-Proton8-15-X86_64).
I was able to fix the online service with German help (Redirecting).
Although I have been using the EGS for 5 years, I will now part with it for a while and use heroic.
The EGS is running again, but the online service is not working again.