Can't login to Ubisoft connect

nukeCrayon · October 19, 2021, 9:40pm

its a fresh install and can’t login to be in offline mode.

It says “there seems to be a problem with your internet connection. Please check your settings or switch to offline mode.”

can anyone help me please?

mucan · October 20, 2021, 8:34am

you need an additional package.
On arch it’s: lib32-gnutls
Ubuntu: libgnutls30:i386
Fedora: gnutls.i686

If you want to make sure you got all packages that might impact this in the future or i did not list your OS you can go to the Blizzard launcher site from the lutris github and install all the listed dependencies there.

github.com

lutris/docs/blob/master/Battle.Net.md

# Battle.Net
Battle.Net is the game launcher for Blizzard and Activision games.<br>

## Important Note! 
**_Battle.Net won't work correctly if it was installed on an NTFS partition. Please choose an Ext4 drive as destination instead._**

## Dependencies for Battle.Net

### Wine dependencies
Wine dependencies are **required** for Overwatch to work. Please follow the instructions on [Wine Dependencies](https://github.com/lutris/docs/blob/master/WineDependencies.md) page to get them.

### Proper driver installation
Battle.net requires up-to-date, Vulkan capable graphics drivers.
For instructions on how to install them, refer to [How to: Installing Drivers](https://github.com/lutris/docs/blob/master/InstallingDrivers.md).<br>
Otherwise, Battle.Net **may not work**.

### Additional dependencies required specifically for Battle.net:
These dependencies may already be installed on your system, but it won't hurt to ensure you have them.
* Ubuntu: `libgnutls30:i386 libldap-2.4-2:i386 libgpg-error0:i386 libsqlite3-0:i386`
* Arch: `lib32-gnutls lib32-libldap lib32-libgpg-error lib32-sqlite lib32-libpulse lib32-alsa-plugins`

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nukeCrayon · October 20, 2021, 9:36am

it works! Thank you very much mucan! I’ll save this one.

MajorMayer · April 22, 2022, 6:45pm

Thanks a lot man, i had the same issue with Ubisoft Connect today and installing Gnutls 32bit worked.

Freejack · April 24, 2022, 8:35am

Why are they not using the 64bit version of these files?

bjb1959 · May 9, 2022, 2:01pm

This does not work for me with ubisoft connect. I have the required files installed but still get connection lost.

mnbrightblade · May 9, 2022, 4:20pm

Yes, I’m having the same problem. I tried making sure all the dependencies are installed. I don’t even know how to get to any logs to see what the problem is.

bjb1959 · May 9, 2022, 4:46pm

There is a launcher_log.txt file in the launcher folder (I use epic store but you may use the ubisoft launcher) I pasted today’s attempts. Ubisoft Connect Loses Connection - Pastebin.com

mnbrightblade · May 9, 2022, 5:58pm

Mine looks a bit different than yours. [ 284] 2022-05-09 12:53:39 [ 288] INFO HubUtils.cpp (165) - Pastebin.com

I’ve also tried downloading the game through Steam using Proton and it installs Ubisoft Connect there as well and I get a similar issue and log entry. [ 348] 2022-05-09 14:44:00 [ 352] INFO HubUtils.cpp (165) - Pastebin.com

nukeCrayon · May 10, 2022, 1:52am

have you tried running AC: Valhalla through

Lutris > Ubisoft Connect

and not

Lutris > Epic Games > Ubisoft Connect?

bjb1959 · May 10, 2022, 7:33pm

Yes, both ways. neither works

bjb1959 · May 13, 2022, 3:14pm

Just as an fyi I think I found the issue but not something I can fix. I installed openssl1.1.1 and libssl1.1.1 and still have this issue. here is the pastebin Ubuntu Pastebin notice line 63 which states [0512/142209.424:ERROR:network_change_notifier_win.cc(228)] WSALookupServiceBegin failed with: 0

owohnzimmer · May 15, 2022, 6:40pm

hello @bjb1959 and everyone else that might help,

I have installed Ubisoft Connect myself and I am able to explore the store without any issues.
I have found out that you can list the accessed libraries, here you can find the libraries accessed in my case:
Bottle Libraries
Winserver Libraries

Please follow the following instructions:

Start the Ubisoft Connect program from lutris.
Run the following command:

pgrep -xa “python3”
This will give you the program id (PID) list, in my case:

31411 python3 /home/user/.folders_git/lutris-pf/bin/lutris
32583 python3 /home/user/.folders_git/lutris-pf/share/lutris/bin/lutris-wrapper Ubisoft Connect 0 0 gamemoderun /home/oscar/.local/share/lutris/runners/wine/lutris-fshack-7.2-x86_64/bin/wine /mnt/Linux_McQueen/Lutris/ubisoft-connect/drive_c/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/UbisoftConnect.exe
Select the PID that has the “Ubisoft Connect”, in my case 32583, and run the following command:

sudo pldd <PID>
Copy the output into a ubuntu pastebin, this will help us compare.

Repeat the steps for the wineserver, but instead of step 2 run:

pgrep -xa “wineserver”

I hope this will give us the difference in our installations and possibly a solution to your problems.

bjb1959 · May 17, 2022, 5:34pm

Once I got the correct libraries installed the issue was actually ubisoft servers not being available. imagine that. I am able to launch and run the ubisoft store without issue. Now all I have to do is figure out why Assassins Creed Valhalla has this black flicker issue. - YouTube